I want you to be absolutely thrilled with everything you purchase from nicolataylorphotographer.com but if it's not quite right, please see below for information about returns.
If your order contains items that are faulty, you must contact me within a reasonable timeframe to report the fault. You may be required to provide proof of the fault.
In most cases a full refund or exchange will be offered, depending on the timeframe. If requested, the faulty item must be returned to Nicola Taylor Photographer. The cost of postage both to and from the customer will be refunded in cases of faulty items.
If your purchase is a digital product, please see "Exceptions" section below.
If you change your mind about a physical product you have purchased, you must contact me in writing within 14 days of receiving the goods ordered to request a refund. Contact details are at the bottom of this page.
You must then return the goods to me at the address shown below, within 14 days.
If you return goods without notifying us or without including information about your order (for example your name and order number) we may find it difficult to match the goods with your order and your refund may be delayed.
It is your statutory duty to take reasonable care of the goods until they are returned to us.
We recommend using an insured method of postage for returns as loss or damage of the goods while in transit to us may mean that we are unable to offer you a full refund. The goods must be securely wrapped and preferably in the original packaging.
The customer will pay the cost of returning the item to us, unless the item is faulty.
Refunds will be credited to the original payment method.
Please note that Medium and Large sized mounted and framed prints are too large to be returned via the normal postal service and must be returned via a parcel delivery or courier company.
For any item judged to be damaged due to improper use or when reasonable care has not been taken by the customer Nicola Taylor Photographer may claim against the customer for damages and breach of statutory duty. This does not affect the customer's statutory rights.
Digital products are not returnable so all purchases of digital products are final and non-refundable.
Nicola Taylor Photographer
33 Roseberry Road